SummaryAs a Client Experience Coordinator at Cartier in Topanga, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to uphold Cartier's values and standards.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions and reservations.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow management.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and supply management.
- Participate in daily boutique setup and breakdown.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and collaborative boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality is a plus.
- Excellent computer skills and MS Office experience required.
- Must be available to work retail hours, including weekends.
- Ability to work in a fast-paced environment with strong attention to detail.
- Excellent analytical, organizational, and communication skills.
- Collaborative approach with a “can do” attitude.
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