SummaryAs a Client Experience Coordinator at Cartier in Costa Mesa, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality throughout the client visit.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experience and assist sales associates with appointment support.
- Assist with various activities to facilitate seamless client experiences, including appointment preparation and sales finalization.
- Provide recommendations and personal services of the highest level, including directions and reservations.
- Support phone duties, including incoming calls and appointment setting.
- Optimize boutique environment by managing traffic flow and maintaining visual standards.
- Partner with Operations Coordinator for inventory control and product movement.
- Participate in daily set up and break down of boutique.
- Assist with special projects as needed.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a "can do" attitude and passion for learning.
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