Client Experience Coordinator - Madison Ave

Summary

The Client Experience Coordinator at the Madison Avenue flagship boutique delivers exceptional hospitality and personalized service to clients, supporting Sales Associates and ensuring the boutique reflects the Maison’s standards. This role manages appointments, client communications, and hospitality operations while contributing to in-boutique events and watchmaking experiences.

Responsibilities

• Welcome clients and deliver refined hospitality throughout visits
• Assist Sales Associates during presentations and client interactions
• Manage appointment scheduling, walk in flow, and client preparations
• Handle telephone and email inquiries with discretion
• Maintain and update client records and assist with CRM data entry
• Organize and support in boutique events and activations
• Manage hospitality supplies and presentation standards in the boutique
• Assist with product movement procedures and daily inventory tasks

Requirements

• Previous hospitality experience; luxury retail experience is a plus
• Excellent interpersonal and communication skills
• Strong customer service orientation and attention to detail
• Proficiency with Microsoft Office; SAP knowledge a plus
• Ability to manage multiple tasks and work retail hours including weekends
• Additional language skills are a plus
• Team player with a proactive and collaborative attitude