SummaryAs a Client Experience Coordinator at Cartier in San Francisco, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to deliver seamless and memorable experiences for clients, enhancing their journey with personalized attention and services.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment preparation and client entertainment.
- Provide quick service requests and personalization services.
- Assist with client development activities, including data entry and report management.
- Provide recommendations and personal services of the highest level.
- Support phone duties and appointment setting.
- Optimize boutique environment and manage appointment booking tool.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and product movement.
- Participate in daily set up and break down of boutique.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and productive boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Must be available to work retail hours, including weekends.
- Ability to work in a fast-paced environment.
- Excellent analytical, organizational, and communication skills.
- Strong attention to detail and ability to multitask.
- Collaborative approach with a "can do" attitude.
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