SummaryAs a Client Experience Coordinator at Cartier in Topanga, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management and the team to deliver seamless and memorable client experiences.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, ensuring timely assistance for appointments and walk-ins.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment support and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, including reservations and entertainment requests.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow and appointment booking.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory management and product movement.
- Participate in daily boutique set up and break down.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and productive boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Availability to work retail hours, including weekends.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to handle multiple tasks.
- Collaborative approach and passion for learning.
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