SummaryAs a Client Experience Coordinator at Cartier Topanga, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment preparation and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, including reservations and entertainment requests.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and support traffic flow management.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and supply management.
- Participate in daily boutique set up and break down.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and collaborative team environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality is a plus.
- Excellent computer skills and MS Office experience required.
- Available to work retail hours, including weekends.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to multitask.
- Collaborative approach and passion for learning.
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