SummaryAs a Client Experience Coordinator at Cartier Yorkdale, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, engaging with the boutique team to uphold Cartier's values and standards.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting the needs of a hybrid environment.
- Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and support sales associates with appointment preparation.
- Facilitate seamless client experiences by assisting with various activities, including product presentation and sales finalization.
- Provide quick service requests and assist with personalization requests such as strap changes and engraving.
- Support client development activities, including data entry and report management.
- Provide personal services such as directions and restaurant reservations.
- Assist with phone duties and appointment setting for phone inquiries.
- Optimize the boutique environment by managing traffic flow and maintaining visual standards.
- Partner with the Operations Coordinator to manage supply inventory and product movement.
- Assist with inventory control processes and participate in boutique opening/closing.
- Develop fundamental brand knowledge and comply with security and operational procedures.
- Contribute to a positive boutique environment by leveraging personal and team skills.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced environment with excellent analytical and organizational skills.
- Strong understanding of client service needs and priorities.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a “can do” attitude and passion for learning.
We have summarized this job description for you, click apply to see more details from the employer.
