Client Experience Leader - Luxury Retail

As a Client Experience Leader in Luxury Retail at Harry Rosen, you will be responsible for building and developing a team that delivers superior service to our discerning clientele. You will champion the customer experience by focusing on long-term customer loyalty and conversion, both in-store and online.

• Build and develop a team to deliver superior customer service.
• Drive long-term customer loyalty and conversion through training.
• Develop others with documented coaching and performance improvement plans.
• Work within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.
• Execute business plans and company initiatives with strong business acumen.
• Emulate and uphold core values with a welcoming and inclusive mindset.

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Proven track record in coaching and development.
• Experience in the retail industry preferred.
• Keen understanding of luxury retail business plans and initiatives.
• Passion for fostering a diverse and inclusive environment.