Client Experience Leader

Summary

Lead and develop a retail team to deliver a superior luxury menswear client experience at the outlet location. Drive customer loyalty and conversion through coaching, performance management, and execution of business initiatives while supporting store leadership in daily operations.

Responsibilities

• Champion the client experience and uphold brand values
• Coach and develop team members to improve performance
• Implement business plans and company initiatives through the team
• Drive long term customer loyalty and sales conversion
• Support store leader with department management and operations
• Oversee merchandising within departments such as sportswear footwear accessories outerwear and tailored clothing
• Participate in succession planning and talent development

Requirements

• Minimum 2 years retail experience with leadership capacity
• Experience in luxury retail or menswear preferred
• Demonstrated ability to coach develop and document performance improvement
• Strong business acumen and ability to execute plans
• Customer focused with inclusive welcoming mindset
• Comfortable working within multiple product departments