SummaryAs a Client & Hospitality Coordinator at Vacheron Constantin in Miami, you will provide exceptional, personalized service to our clientele visiting the boutique. You will work closely with the boutique team to create unique and memorable experiences, achieve high levels of client satisfaction, and enhance the brand's reputation.
Responsibilities- Collaborate with sales teams to enhance the overall client experience and contribute to achieving sales targets.
- Assist the sales team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization.
- Recommend services based on client preferences and interests.
- Address any issues or concerns promptly and efficiently to maintain client satisfaction and loyalty.
- Coordinate and schedule appointments for clients to ensure personalized boutique experience.
- Ensure a luxurious and welcoming environment for all clients.
- Coordinate special amenities and services based on client preferences.
- Oversee the boutique’s hospitality services and standards, including cleanliness, ambiance, and comfort.
- Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.
- Collaborate with marketing and sales teams to execute promotional events and initiatives.
- Assist the Boutique Management with providing training and setting high standards for customer care.
Requirements- Proven experience in luxury hospitality or client relations, preferably in a boutique or upscale setting.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to thrive in a fast-paced, client-focused environment.
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