Summary
Client Services Advisor based in Long Island City delivering best-in-class omni-channel service. The role partners with client services leadership, warehouse logistics, retail, after-care, and CRM to manage orders, returns, repairs, and client inquiries on-site.
Responsibilities
- Deliver personalized service to address client inquiries across all channels.
- Achieve service level agreements and troubleshoot customer facing issues promptly.
- Manage daily sales orders and coordinate with fulfillment warehouse and carriers for shipping returns and cancellations.
- Handle fraud investigations and related analytics.
- Provide qualitative and quantitative feedback to internal teams and identify recurring service patterns.
- Assist with manual order processing during peak seasons and vacation coverage.
- Provide estimates and quotes for repairs shipping and delivery dates.
- Inspect products and incoming goods verify against invoices and record shortages or damage.
- Receive track create labels and manage sending orders to clients.
Requirements
- Bachelor's degree or equivalent experience.
- At least 2 years of experience in luxury retail clienteling or ecommerce customer service.
- Strong product and process knowledge to support client interactions.
- Experience with order fulfillment returns and repair coordination.
- Ability to work on-site in Long Island City New York and collaborate cross functionally.
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