Client Services Associate - Jacksonville Gallery

Summary

Provide luxury client service in the gallery by greeting clients, assessing needs, and connecting them with appropriate associates. Deliver elevated support across phone and email, become knowledgeable on RH products, and uphold the brand's vision and values in every interaction.

Responsibilities

• Greet and welcome clients and assist with questions or concerns
• Connect clients with the right associates based on purchase needs
• Assist and communicate with clients in the gallery, by phone, and via email
• Provide elevated client services support to gallery partners to resolve concerns
• Become well versed on RH product offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization and support team goals

Requirements

• Customer service experience in design firms, high end furniture showrooms, or luxury retail preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Detail focused with commitment to quality
• People and relationship driven
• Proficiency with Mac OS, IOS devices, Microsoft Office, and Google applications
• Ability to lift and mobilize items up to 30 lbs and maneuver around gallery spaces