Summary
Provide luxury client service in a gallery setting, greeting clients, assisting with inquiries, and supporting gallery partners to create an elevated experience. Use product knowledge and polished presentation to connect clients with appropriate associates and solutions.
Responsibilities
- Greet and welcome clients and assist with questions or concerns
- Connect clients with the right associates based on purchase needs
- Assist and communicate with clients in the gallery, by phone, and through email
- Provide elevated client services support to resolve client concerns
- Become well versed on product offerings and gallery services
- Create a luxury service experience in every interaction
- Exhibit broad understanding of the organization and its vision
- Support gallery floor operations including maneuvering around stock room and office
Requirements
- Customer service experience in a design firm, high end furniture showroom, or luxury retail preferred
- Ability to recognize and respond to multiple priorities
- Strong organizational and time management skills
- Strong verbal and written communication skills
- Commitment to quality and detail focused at all levels
- People and relationship driven with polished appearance
- Proficiency with Mac OS, iOS devices, Microsoft Office, and Google applications
- Ability to lift and mobilize items up to 30 lbs and perform prolonged standing and movement
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