Summary
Seasonal customer service role focused on delivering friendly problem solving and transactional support in a fast paced store environment. The role requires technical proficiency with store technologies, strong communication skills, and flexibility to work variable schedules based on business needs.
Responsibilities
- Assist customers with a variety of transactions to ensure a seamless experience
- Demonstrate expertise in all store technologies and operating systems
- Defuse customer situations and provide timely resolution
- Ensure security and privacy of customer information through compliance and issue resolution
- Motivate customers to adopt loyalty initiatives such as rewards programs
- Inspire trust and positive team relationships through collaboration
- Perform physical tasks including lifting, bending, reaching and handling merchandise
- Work a flexible schedule with hours that vary by week
Requirements
- Ability to build effective relationships with customers peers and leadership
- Proficiency in multiple operating systems such as MS Windows iOS and Android
- Clear effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability initiative and a high level of ownership
- Capability to work a flexible schedule based on department needs
- Must be able to continuously move for 6-8 hours and lift items up to 25 pounds
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