Client Specialist - Mens - Soho

Summary

Client Specialist in the Men's department responsible for delivering personalized service to build long-term client relationships and drive sales in the Soho store. The role emphasizes clienteling, styling guidance, and meeting individual and team sales targets. The specialist maintains a high standard of merchandise presentation and supports daily floor operations.

Responsibilities

• Provide exceptional, personalized customer service and styling advice to clients on the sales floor.
• Build and maintain client relationships through outreach, follow-up, and clienteling tools.
• Achieve individual sales goals and contribute to team targets.
• Maintain merchandising standards, restock product, and ensure a polished sales floor presentation.
• Process sales transactions, returns, and exchanges accurately using POS systems.

Requirements

• 2+ years of retail or client-facing sales experience, preferably in men's apparel.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Knowledge of men's fashion, fit, and styling trends.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Familiarity with POS systems and basic inventory procedures.