Conseiller A La Vente

As a Conseiller A La Vente at Holt Renfrew, you will develop close and lasting relationships with clients to increase sales, service levels, and customer loyalty. Your compensation will be commission-based and directly proportional to the sales volume achieved.

• Consistently offer excellent service to all clients.
• Exceed all sales and service goals and objectives.
• Build a loyal personal client base by constantly acquiring new clients, advancing relationships with existing clients, and retaining loyal clients.
• Attend all training sessions, including product information sessions, vendor-offered sessions, and Holt Renfrew workshops.
• Perform department reorganization, visual merchandising, price changes, and any related tasks supporting sales.
• Regularly communicate with personal clients via phone, mail, or electronically regarding in-store events, product requests, post-sale follow-up, birthdays, etc.
• Resolve all customer service concerns and collaborate with sales management for those outside guidelines.
• Observe all health and safety requirements and policies.
• Ensure compliance with privacy protection, regulations, and cybersecurity measures.
• Perform other assigned tasks.

• 4+ years of experience in a commission-based sales environment.
• Consistent sales performance and demonstrated results in achieving and exceeding required sales quotas.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Highly collaborative; work with and through others in a team-oriented environment.
• Leverage social media platforms to establish oneself as a fashion influencer and build a personal brand.
• Proficient in using multiple technology channels to strengthen existing relationships, foster new client acquisition, and maintain contact.
• Use the Holt Renfrew 360 app to stay in touch with clients and make targeted suggestions based on purchase history and preferences.
• Proactively approach clients to share a curated perspective on new arrivals that match clients' fashion preferences.
• Strong understanding of current and emerging fashion trends.
• Extensive product knowledge across all store merchandise categories.
• Take initiative to stay informed about new merchandise deliveries across all divisions to maximize sales potential.