Cosmetics Counter Manager - South Coast Plaza

Summary

Manage daily operations of the cosmetics counter at South Coast Plaza, ensuring high standards of customer service, visual merchandising, and sales performance. Lead and coach counter staff to achieve individual and team targets while maintaining brand presentation and clienteling practices. Collaborate with store leadership and brand partners to drive promotional activities and inventory accuracy.

Responsibilities

• Oversee day to day operations of the cosmetics counter including opening and closing tasks
• Coach and develop counter staff to improve product knowledge and sales skills
• Deliver exceptional customer service and build strong client relationships
• Drive sales and meet individual and team targets through effective selling
• Maintain visual merchandising standards and counter presentation
• Manage inventory control and ensure stock accuracy
• Coordinate promotional events and brand activations with store leadership
• Handle customer inquiries and resolve issues professionally

Requirements

• Minimum of 4 years of retail management or supervisory experience
• Experience in cosmetics or luxury beauty retail preferred
• Strong leadership and coaching skills with a sales driven mindset
• Excellent communication and customer service abilities
• Ability to work retail hours including weekends and holidays
• Proven ability to meet sales targets and drive team performance
• Detail oriented with strong organizational skills