Cosmetics Counter Manager - South Coast Plaza

Summary

Manage daily operations of the cosmetics counter, lead sales initiatives, and ensure exceptional client service within a luxury retail environment at South Coast Plaza.

Responsibilities

• Oversee counter merchandising and visual presentation
• Lead and coach sales staff to meet performance goals
• Drive clienteling and personalized service to build clientele
• Manage inventory, stock levels, and product replenishment
• Ensure compliance with brand standards and store policies
• Coordinate schedules and shift coverage for the counter team
• Handle customer inquiries and resolve escalated issues

Requirements

• Minimum 4 years of relevant retail management experience
• Proven experience in luxury cosmetics or beauty retail
• Strong leadership and team development skills
• Excellent customer service and communication skills
• Ability to work weekends and retail hours
• Knowledge of product merchandising and inventory control