Cosmetics Counter Manager - South Coast Plaza

Summary

Lead and manage the cosmetics counter at a luxury beauty brand within a high-end shopping center, ensuring exceptional customer service, sales performance, and impeccable visual merchandising. Oversee daily counter operations, coach and develop staff, and maintain brand standards to drive revenue and client loyalty. Serve as the primary point of contact between the brand and the host department store while executing promotional and inventory initiatives.

Responsibilities

• Manage daily operations of the cosmetics counter at South Coast Plaza.
• Coach, schedule, and develop counter staff to meet performance goals.
• Deliver outstanding client service and build long-term client relationships.
• Achieve and exceed sales targets and conversion metrics.
• Maintain visual merchandising and product presentation to brand standards.
• Oversee inventory control, stock replenishment, and loss prevention.
• Coordinate promotions, product launches, and in-store events.
• Collaborate with store management and brand representatives.

Requirements

• Minimum of 4 years of retail or cosmetics management experience.
• Proven track record of meeting sales targets and driving revenue.
• Strong leadership, coaching, and communication skills.
• Knowledge of beauty products and trend awareness.
• Ability to work flexible hours, including weekends and holidays.
• Excellent customer service and relationship-building abilities.
• Organizational skills and attention to detail for merchandising and inventory.