Counter Manager - Mayfair

As a Counter Manager at Nordstrom Mayfair, you will lead a dynamic team in the Beauty Department, creating personalized beauty experiences and maximizing sales for the Clinique brand. You will play a dual role as both a salesperson and a teacher, fostering a welcoming environment and building customer loyalty.

• Conduct makeup applications and skincare analyses, recommending products based on customer beauty goals.
• Collaborate with team members to create an inclusive environment for all customers.
• Set and achieve personal and counter sales goals using in-store and digital selling tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Ensure the department is customer-ready through organization and cleanliness.
• Stay updated on beauty trends, products, and industry knowledge through training.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards accounts.

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers and handle concerns proactively.
• Empathy and respect for all customers, providing support during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in networking and technology.
• Ability to work a flexible schedule, including evenings and weekends.
• High level of ownership, accountability, and initiative.