Customer Advisor

As a Customer Advisor at ZEGNA, you will transform a customer's store visit into a memorable luxury shopping experience. Acting as a Brand Ambassador, you will engage customers in discovering our heritage and create an atmosphere of passion and enthusiasm for the ZEGNA collections. You will build lasting relationships with customers, beginning with a quality welcome and the highest level of service.

• Provide memorable luxury in-store customer service by following the ZEGNA Selling Flow.
• Demonstrate an entrepreneurial mindset in developing the business.
• Network to attract new customers and develop a customer database.
• Consult with customers to discover their needs and exceed expectations.
• Create opportunities for customers to experience multiple ZEGNA brands and products.
• Promote ZEGNA Made-to-Measure service where appropriate.
• Utilize technology to offer a complete luxury experience.
• Leverage ZEGNA Stories to enhance the selling ceremony.
• Collate customer data in accordance with ZEGNA CRM procedures.
• Cultivate future customer connections through CRM after-sales activities.
• Resolve customer issues with empathy, adhering to ZEGNA policies.
• Drive and perform onsite audits of store inventories.
• Develop in-depth knowledge of ZEGNA products and craftsmanship.
• Communicate customer and store information within the team.
• Support the orientation of new staff as a learning coach if assigned.
• Measure performance using ZEGNA customer service and sales KPIs.
• Adhere to ZEGNA store operations and attendance policies.

• Passionate, curious, and open-minded with a desire to grow and learn.
• Strong ability to self-learn and invest in personal development.
• Excel at creating meaningful, memorable experiences for customers.
• Highly proficient with digital technology and comfortable with various platforms.
• Familiarity with Apple products is a strong plus.
• Excellent written and verbal communication skills.