Customer Care Specialist 1

As a Customer Care Specialist 1, you will represent Nordstrom and Nordstrom Rack, handling real-time calls in a virtual call center environment from customers nationwide during peak events. This fully remote position requires a caring, compassionate, and solutions-oriented individual committed to delivering outstanding customer service.

• Act as a Brand Ambassador for Nordstrom, providing world-class service to all customers.
• Troubleshoot and resolve customer service inquiries or issues via incoming phone contacts.
• Provide customers with critical service and product information to ensure satisfaction.
• Process orders and enter data into the order entry system.
• Track customer packages.
• Perform other duties as assigned.

• 6+ months experience in a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage.
• Ability to meet Nordstrom's Work from Home Guidelines and expectations.
• Excellent communication skills.
• Ability to work in a fast-paced environment with a high sense of urgency.
• Understanding of computer systems and troubleshooting with minimal assistance.
• Ability to work a set schedule, including nights, weekends, and holidays, with required overtime during peak times.
• A quiet, distraction-free, secure home workspace.
• Ability to work entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership.
• Wired, high-speed Internet connection with modem or router with Ethernet port.