Customer Experience Coordinator

Summary

The Customer Experience Coordinator serves as the store's lead ambassador for the customer journey, supporting efficient store operations and delivering exceptional service to maximize sales and uphold brand standards. This role partners with store leadership and expert teams to shape a welcoming and professional in-store experience focused on clienteling and hospitality.

Responsibilities

• Exceed client expectations at each visit using provided hospitality tools
• Ensure employees present professionally and follow company policies
• Map clienteling activities for each guest
• Maintain seamless efficiency and a positive customer atmosphere
• Partner with leadership to proactively address service issues
• Support store operations to promote sales and brand image
• Perform other duties assigned by store leadership

Requirements

• Previous experience in sales hospitality or service
• Exceptional customer service and clienteling skills
• Strong verbal and written communication skills
• Ability to build relationships with clients
• Flexible schedule including evenings weekends and holidays