Summary
The Customer Experience Specialist provides outstanding customer service by engaging customers, supporting stylists, processing merchandise, and assisting with in-store events and back of house operations. The role requires adaptability, strong communication, and basic technology skills to connect customers to services like online order pickup, alterations, and returns. Physical stamina is required for frequent movement and lifting during shifts.
Responsibilities
- Welcome and engage customers using storytelling and active listening
- Identify customer needs and connect them to services such as pickup, alterations, styling, returns, and gift wrapping
- Answer phones and communicate professionally via email and in person
- Support inventory management and maintain organization and cleanliness of the store
- Assist with event execution including RSVP tracking and door greeting
- Perform opening and closing duties and follow security procedures when assigned
- Complete light cleaning tasks such as sweeping, dusting, vacuuming, and restroom maintenance
- Handle and process merchandise efficiently with attention to detail
Requirements
- High level of ownership, accountability, and initiative
- Ability to identify customer-focused solutions and resolve issues
- Comfort working in a fast-paced environment and ability to multi-task
- Basic understanding of technology tools such as Microsoft Outlook, Booking Bug, and Excel
- Physical ability to continuously move for 6-8 hours with frequent bending and reaching
- Frequent use of hands for grasping and fine manipulation
- Ability to lift regularly up to 10 pounds and occasionally up to 25-50 pounds
- Willingness to adapt to new initiatives, concepts, and services
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