Customer Experience Specialist - Williamsburg

As a Customer Experience Specialist at Nordstrom Local Williamsburg, you will play a crucial role in delivering exceptional customer service and ensuring a seamless shopping experience. You will engage with customers, support in-store events, and assist with various services to meet customer needs.

• Welcome and engage customers by effectively storytelling and connecting with diverse audiences.
• Identify and fulfill customer needs, including Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
• Communicate professionally with customers via phone and email, providing feedback on trends, fit, and style.
• Support back of house processes, including inventory management and maintaining organization and cleanliness.
• Assist in event execution, manage RSVPs, and act as a door greeter.
• Perform opening and closing duties, following proper security procedures.
• Conduct light cleaning duties such as sweeping, dusting, vacuuming, and restroom maintenance.

• High level of ownership, accountability, and initiative.
• Ability to identify customer opportunities and build solutions to meet expectations.
• Adaptability to new initiatives, concepts, and services within the store.
• Proven success in a fast-paced environment with multitasking abilities.
• Capability to frequently lift and carry between 1-25 lbs and occasionally 25-50 lbs.
• Basic understanding of technology tools and computer applications like Microsoft Outlook, Booking Bug, and Excel.