Customer Service Ambassador

Summary

Provide customer service and order management across multiple channels from Kering Eyewear's Bridgewater office, handling inquiries, order entry, and complaints to ensure timely resolution and create business opportunities. The role supports luxury brand customers and contributes to process mapping and continuous improvement. Strong communication and problem-solving skills are required to succeed in a fast-paced contact center environment.

Responsibilities

• Manage order flow from acquisition to entry in compliance with trade terms
• Handle customer inquiries via telephone, email, chat, fax, and web
• Research information using available resources and map interaction data per SOPs
• Manage and resolve customer complaints and escalate priority issues
• Provide product and service information and follow up on customer requests
• Create new business opportunities through a proactive approach

Requirements

• 1-2 years of experience in a contact center environment
• Knowledge of sales principles and order-to-cash flows
• Experience in luxury sales or hospitality preferred
• Proficient with Microsoft Office (intermediate Excel, PowerPoint, Word); SAP and CRM knowledge a plus
• Fluent English and a second language preferred (French advantageous)
• Ability to multitask in a fast-paced environment with strong verbal and written communication
• Customer-oriented, results-driven, and a creative problem solver