Customer Service Associate - Fifth Ave

Summary

The Customer Service Associate manages after-sales service in a luxury retail environment. The role supports clients, Sales Associates, and the Back-Office team while helping maintain the store's appearance.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assist Sales Associates with client communications.
• Ensure after-sales service statistics and inventory results are accurate.
• Consult with management and the Sales Team on after-sales issues.

Requirements

• At least 2 years of experience in Sales Administration or Customer Service.
• A bachelor's degree and experience in the luxury watches or jewelry industry are preferred.
• Proficiency with Microsoft Office and SAP.