SummaryAs a Customer Service Associate at Marni, you will play a crucial role in managing customer accounts from order entry through shipping. You will support the Customer Service department in areas of Wholesale and Logistics, ensuring timely and accurate order processing and customer satisfaction.
Responsibilities- Plan day-to-day and annual workflow, establishing priorities and objectives.
- Manage order entry for initial orders and reorders, ensuring timely shipping of products each season.
- Maintain customer relationships by preparing, proofing, and updating all orders with PO numbers, ship dates, and cancellations.
- Reconcile order books for each account, updating quantities and ship windows, and managing cancellations or delays.
- Handle bounced boxes, creating and maintaining RAs and Exceeding Unit Log, and determining reshipment or credit issuance.
- Communicate with buyers/owners on customer issues and support sales team efforts by preparing shipping reports and discussing delays.
- Build and maintain relationships with internal cross-functional teams and external business partners.
- Partner with Finance team to address credit issues and chargebacks.
Requirements- 4-year degree and/or equivalent combination of work experience.
- Advanced knowledge of Excel, including pivot tables.
- 2+ years of experience working with major department or specialty stores.
- Ability to partner and collaborate with internal teams.
- Knowledge of ERP systems such as Stealth/AS400/Oracle.
- Knowledge of POS systems such as Retail Pro.
- Experience working with EDI transmissions.
- Familiarity with QRS and Inovis catalog.
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