SummaryAs a Customer Service Coordinator, you will be responsible for handling customer interactions efficiently and effectively. You will use your knowledge of Luxottica products and services to address issues, provide support, offer information, and place orders to ensure customer satisfaction and business retention.
Responsibilities- Answer incoming calls and process orders.
- Resolve customer complaints and troubleshoot issues to determine the best resolution path.
- Document customer interactions and track call types accurately.
- Maintain support service levels and uphold Luxottica’s Customer Service standards.
- Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
- Handle inbound phone calls for up to 90% of the assigned shift.
- Make outbound calls and resolve customer claims.
- Take payments and support basic A/R functions.
- Promote digital tool usage.
Requirements- High school diploma.
- 2+ years of experience in customer service, hospitality, or call center environment.
- Excellent telephone etiquette and professional speaking voice.
- Strong verbal and written communication skills.
- Demonstrated listening and comprehension skills.
- Strong interpersonal skills and ability to work as a team player.
- Ability to maintain composure in difficult customer situations.
- Ability to multitask and prioritize tasks efficiently.
- Strong PC skills, including MS Office, Word, and Excel.
- Optical experience and office work exposure to RX.
- Intermediate Excel skills.
- Ability to navigate information systems and the internet.
- Flexibility in work hours to support business needs between 8 AM – 8 PM, Monday-Friday.
We have summarized this job description for you, click apply to see more details from the employer.
