Customer Service Representative

As a Customer Service Representative at B V L G A R I in Coral Gables, you will support the Customer Service team by providing information and assistance to customers regarding shipments to and from Latin America and the Caribbean. This temporary position requires collaboration with internal departments to ensure operational excellence and customer satisfaction.

• Serve as a key point of contact for customers and internal teams for shipment status, order management, and issue resolution.
• Manage order entry processes, monitor shipment progress, and proactively intervene to address obstacles.
• Collaborate with Sales, Finance, Pricing, Inventory, and other departments to resolve issues and ensure seamless delivery from order placement to final destination.
• Maintain accurate records including confirmations, packing lists, invoices, and airway bills.
• Address customer inquiries regarding stock availability, order status, shipment details, and other service-related matters promptly and professionally.
• Coordinate with freight forwarders, brokers, and warehouses to ensure efficient customs clearance and compliance with local regulations.
• Process vendor invoicing and payments through internal systems including iValua and Adamas.
• Provide regular reporting on key performance indicators (KPIs) to Management and Sales teams.
• Perform additional duties as required by Management.

• Fluency in Spanish is required; Portuguese is a plus.
• Experience with SAP or other ERP systems.
• Intermediate proficiency in Microsoft Office programs: Excel, Word, Outlook.
• Working knowledge of import/export processes and trade compliance (including CITES, HTS classifications, and shipping regulations).
• Strong organizational skills, attention to detail, and customer focus.
• Proactive mindset with strong teamwork and flexibility.
• Ability to lift up to 25 pounds.
• Must be able to work in a fast-paced office environment.