Customer Service Representative - Cherry Hill

Summary

Provide friendly customer service and assist with a variety of transactions while using store technologies and maintaining customer privacy. Support team initiatives such as the rewards program and help defuse and resolve customer situations in a timely manner. Work a flexible schedule that varies by week based on business needs.

Responsibilities

• Assist customers with transactions and inquiries to deliver a seamless experience
• Demonstrate expertise in store technologies and operating systems
• Resolve customer issues and defuse difficult situations effectively
• Ensure the security and privacy of customer information
• Motivate customers to participate in loyalty initiatives
• Foster teamwork and positive relationships with peers and leadership
• Prioritize multiple tasks in a fast paced environment

Requirements

• Strong customer service orientation and problem solving skills
• Proficiency with MS Windows iOS and Android
• Clear effective communication and interpersonal skills
• Ability to prioritize multiple tasks and work under pressure
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule based on department needs