Customer Service Representative - Cherry Hill

Summary

Provide friendly customer service in a fast paced store environment, assisting customers with transactions, protecting customer information, and supporting store initiatives. Use store technologies and systems to resolve issues and deliver a seamless experience while fostering teamwork and trust.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Defuse and resolve customer situations in a timely manner
• Ensure security and privacy of customer information
• Promote programs such as the Nordstrom Rewards program
• Inspire teamwork and positive relationships with peers and leadership
• Adapt to varying hours and schedules based on business needs

Requirements

• Strong customer focus and relationship building skills
• Proficiency in multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a flexible schedule based on department needs