Customer Service Representative - NYC Flagship

Summary

Provide exceptional customer service and support at the NYC flagship store by assisting customers with transactions, using store technologies, and resolving issues while maintaining privacy and security of customer information. This role requires strong communication skills, teamwork, and flexibility to work varying schedules based on business needs.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Operate and demonstrate expertise in store technologies and systems
• Defuse customer situations and provide timely resolutions
• Maintain security and privacy of customer information
• Promote store initiatives such as Nordstrom Rewards
• Foster teamwork and positive relationships with peers and leadership
• Work a flexible schedule that varies by week based on business needs
• Perform continuous movement including bending, lifting, and reaching during shifts

Requirements

• Ability to build strong relationships with customers and team members
• Proficiency with MS Windows, iOS and Android operating systems
• Clear and effective communication and interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative and high level of ownership
• Willingness to work a flexible schedule based on department needs
• Physical ability to continuously move for 6-8 hours and lift up to 25 pounds