Customer Service Representative - NYC Flagship

Summary

Provide friendly and efficient customer service at the NYC flagship location, assisting customers with transactions, technology, and program enrollment while maintaining privacy and security of customer information. Work varied hours based on business needs and support team initiatives to enhance the customer experience.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Demonstrate expertise in store technologies and operating systems
• Resolve customer issues and defuse difficult situations in a timely manner
• Protect customer privacy and ensure security of customer information
• Promote customer programs such as rewards and enrollment initiatives
• Foster teamwork and positive relationships with peers and leadership
• Work a flexible schedule with hours that vary by week
• Perform physical tasks including lifting, bending, and handling merchandise

Requirements

• Ability to build effective relationships with customers and team members
• Proficiency with multiple operating systems such as Windows, iOS and Android
• Clear and effective communication and interpersonal skills
• Ability to prioritize tasks in a fast paced environment
• High level of accountability, initiative and ownership
• Availability to work a flexible schedule based on department needs
• Ability to perform continuous movement for extended shifts and lift up to 25 pounds