Customer Service Representative - Natick Mall

Summary

Provide friendly, solutions-focused service as part of the Nordstrom customer experience. Support customers with returns, exchanges, order pickup, transactions, and inquiries while building trust with customers and teammates.

Responsibilities

• Understand customer needs and own service interactions from start to finish.
• Resolve customer concerns, returns, and exchanges with empathy and sound judgment.
• Process transactions and ticketing accurately using POS and store systems.
• Support order and pickup inquiries and promote loyalty programs and customer-facing tools.
• Protect customer information and contribute to a positive team environment.
• Mentor and train new employees on POS and register procedures.

Requirements

• Strong relationship-building, communication, and interpersonal skills.
• Proficiency with operating systems such as MS Windows, iOS, and Android.
• Ability to prioritize multiple tasks and demonstrate ownership and follow-through in a fast-paced environment.
• Ability to work varying hours, including evenings and weekends.
• Ability to remain in continuous movement during shifts, perform frequent bending and reaching, and lift up to 25 pounds occasionally.