SummaryAs a Customer Service Representative at Essilor Luxottica Canada, you will be responsible for providing top-quality service to our customers. You will engage in daily customer interactions, ensuring positive experiences and driving revenue growth through excellent communication and problem-solving skills.
Responsibilities- Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions.
- Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention.
- Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
- Serve as a positive role model, demonstrating continuous improvement and supporting company objectives.
- Ensure productivity and quality standards are met to exceed customer expectations.
- Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions.
- Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories.
Requirements- High school diploma or equivalent preferred.
- 2-4 years of customer service experience.
- Strong communication skills, including the ability to write and comprehend short correspondence.
- Professional and courteous demeanor in customer interactions.
- Basic math proficiency and ability to multitask effectively.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook).
- Keyboarding skills, including 10-key and typing speed of 35-40 WPM.
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