Customer Service Representative

The Customer Service Representative at Classic Optical Laboratories will provide exceptional service to both internal and external customers, reporting directly to the Customer Service Manager. This role involves acting as a lead for designated health plans, contracts, and customers.

• Act as lead person for designated health plans, contracts, and customers.
• Answer phone calls regarding order status.
• Communicate claim denials to providers via mail, email, or fax.
• Monitor delayed orders and communicate updates to providers.
• Review prior authorization requests.

• High School diploma or equivalent.
• Prior customer service experience.
• Strong communication skills.
• Proficiency in Microsoft Office.
• 1-2 years of previous related experience and/or training experience preferred.