Customer Service Representative

As a Customer Service Representative at Ralph Lauren in High Point, you will develop customer relationships to increase loyalty for the Ralph Lauren brands. You will interact with customers in a multi-channel environment, utilizing multiple systems and browsers to deliver a legendary customer experience.

• Learn Ralph Lauren products and lifestyle to respond to inquiries about current merchandise.
• Maintain a positive, customer-centric focus and assist customers with navigating and placing orders on the websites.
• Respond to a variety of incoming contacts including products, sales/promotions, orders, and returns via different contact channels.
• Listen to customers to understand their needs and utilize knowledge and tools to respond appropriately.
• Maintain a thorough knowledge of product, operations, policies, procedures, and computerized information systems.
• Confidently navigate Ralph Lauren websites, internet, customer support systems, and company-supported intranet.
• Communicate and manage customer conflict resolution professionally.
• Use effective decision-making, problem-solving, and communication skills.
• Research inquiries and de-escalate customer concerns.
• Provide merchandise recommendations to customers placing orders and inquiring about items.
• Demonstrate professionalism by creating a positive image for Ralph Lauren Corporation.
• Interact with customers and internal departments in a clear, concise, courteous, and professional manner.
• Perform other duties and special projects as assigned.

• Must be a current Contact Center Customer Service Representative at Ralph Lauren.
• At least one year of recent experience in the Customer Service role.
• Must be in the top ranking with no behavioral, performance, or attendance issues in the past 6 months.
• Previous retail experience is a plus.
• Internet savvy with the ability to navigate through multiple browsers and search engines.
• Solid keyboard and computer skills, including Microsoft and Windows-based programs.
• Ability to work in a fast-paced environment under the direction of a Team Supervisor.
• Detail-oriented with excellent verbal and written business communication skills.
• Professional, flexible, positive team player.
• Ability and willingness to learn new skills and technologies.
• Passion for providing great service to customers.
• Must be able to work weekends, evenings, and holidays.