Customer Service Representative - Ridgedale

As a Customer Service Representative at Ridgedale, you will be the face of our brand, providing exceptional service and support to our valued customers. Your role will involve solving problems, assisting with transactions, and ensuring a seamless shopping experience.

• Assist customers with various transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork, and positive team relationships.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program.

• Ability to effectively build relationships with customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on department needs.