Customer Service Representative - Roosevelt Field

Summary

Provide friendly, customer obsessed service supporting a variety of transactions and technologies in a fast paced store environment while maintaining privacy and security of customer information. Inspire trust and teamwork, defuse customer situations, and promote initiatives such as the rewards program. Schedule and hours vary based on business needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide timely resolution
• Ensure security and privacy of customer information through education and compliance
• Motivate and inspire others to adopt store initiatives such as the rewards program
• Build positive team relationships and contribute to teamwork
• Perform physical tasks including handling merchandise and assisting customers
• Work a flexible schedule based on department needs

Requirements

• Ability to effectively build relationships with customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear and effective communication with strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative and a high level of ownership
• Ability to work a flexible schedule
• Physical ability for continuous movement 6-8 hours and to lift up to 25 pounds occasionally