Customer Service Representative - Westchester

Summary

Provide friendly and efficient customer service in a store environment by assisting customers with transactions, using store technologies, resolving issues, and supporting team initiatives. Work a flexible schedule based on business needs and maintain security and privacy of customer information.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolutions
• Promote programs such as the rewards initiative to customers
• Ensure security and privacy of customer information through compliance and education
• Collaborate with team members and inspire positive working relationships
• Perform physical tasks including lifting, bending, reaching, and handling merchandise

Requirements

• Ability to build effective relationships with customers, peers, and leadership
• Proficiency with MS Windows, iOS, and Android operating systems
• Clear and effective communication and interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative, and strong ownership of responsibilities
• Willingness to work a flexible schedule based on department needs
• Ability to perform physical requirements including lifting up to 25 pounds