Customer Service Representative - Ross Park

Summary

Provide friendly efficient customer service by assisting with transactions, resolving issues, and using store technologies to create a seamless experience. Build relationships with customers and team members while supporting initiatives such as the rewards program and maintaining customer privacy and security. Work a flexible schedule based on business needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide timely effective resolutions
• Ensure the security and privacy of customer information
• Promote and motivate adoption of programs such as the rewards program
• Inspire trust teamwork and positive team relationships
• Prioritize multiple tasks in a fast paced environment
• Work a flexible schedule that varies by week based on department needs

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency in multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule based on department needs