Customer Service Representative - Santa Anita

As a Customer Service Representative at Santa Anita, you will be responsible for providing exceptional customer service and resolving customer issues in a timely manner. You will work in a dynamic retail environment, assisting customers with transactions and promoting our Nordstrom Rewards program.

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork, and positive team relationships.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program.

• The ability to effectively build relationships with your customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• Clear, effective communication with strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on department needs.