Customer Service Representative - The Mall At Green Hills

Summary

Provide friendly customer service in a fast paced store environment, assisting customers with transactions, technology, and program enrollment while protecting customer privacy and promoting a positive team culture. Schedule varies based on business needs and department requirements. Role requires frequent physical activity and the ability to handle merchandise safely.

Responsibilities

• Assist customers with a variety of transactions and provide timely resolutions
• Demonstrate expertise in store technologies and operating systems
• Inspire trust and positive relationships with customers and team members
• Defuse customer situations and resolve issues effectively
• Ensure security and privacy of customer information through compliance and education
• Promote initiatives such as the rewards program
• Work a flexible schedule to meet department needs
• Handle merchandise including lifting and reaching as required

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and high level of ownership
• Ability to work a flexible schedule including variable hours
• Capable of continuous movement 6-8 hours per shift and lifting up to 25 pounds