Customer Service Representative - The Mall at Short Hills

As a Customer Service Representative at The Mall at Short Hills, you will be the face of Nordstrom, providing exceptional service and support to our valued customers. You will handle a variety of transactions and ensure a seamless and friendly experience for all customers.

• Assist customers with various transactions in a seamless and friendly manner.
• Demonstrate expertise in all store technologies.
• Inspire trust and teamwork among colleagues.
• Defuse customer situations and provide timely resolutions.
• Ensure the security and privacy of customer information.
• Motivate others to adopt initiatives like the Nordstrom Rewards program.

• Ability to build effective relationships with customers, peers, and leadership.
• Proficiency in operating systems such as MS Windows, iOS, and Android.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Flexibility to work a schedule based on department needs.