Service Ambassador - Short Hills

As a Service Ambassador at Short Hills, you will play a crucial role in delivering exceptional service to our clients. You will welcome clients, understand their needs, and guide them through their shopping experience, while also handling some administrative tasks. Reporting to a Sales Manager, you will be an integral part of the store's customer service team.

• Assist with returns, curbside pickup, buy online/pick up in store, change requests, and cash pickup.
• Manage escalated customer issues and collaborate with in-store leadership as needed.
• Partner with Client Advisors to ensure client engagement and meet customer expectations.
• Promote in-store events, services, and benefits such as alterations, restaurant, spa treatments, and valet services.

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to effectively promote products and services.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.