SummaryAs a Customer Service Ambassador at Kering Eyewear, you will manage the order to cash flow for an allocated customer portfolio, ensuring timely and accurate service. You will work closely with the sales team to deliver customer service excellence and ensure compliance with sales business policies.
Responsibilities- Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
- Oversee order flow from acquisition to entry in compliance with agreed trade terms.
- Liaise with planning, logistics, and customers to manage delivery flow and act as the first point of contact for queries or issues.
- Ensure backorders are managed effectively.
- Handle goods returns in compliance with agreed trade terms.
- Act as the first point of contact for commercial, logistics, and product claims.
- Support sales events through active participation in organizational preparation and execution.
- Issue sales/customer-related reports for the benefit of the sales team and customers.
- Implement and enhance customer service-related procedures, processes, and systems.
- Participate in ad hoc sales-related activities and projects.
Requirements- 2 years of work experience in a B2B customer service environment preferred.
- Proven customer-facing experience.
- Sales experience within a controlled environment is advantageous.
- Experience with SAP implementation is advantageous.
- Good business knowledge of order-to-cash flows.
- Working knowledge of Incoterms and customs rules.
- Fluent in English; French is a plus.
- Good knowledge of sales principles and methods.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Team player with a customer-oriented approach.
- Strong problem-solving and negotiation skills.
- Self-motivated with a focus on results.
- Passionate, enthusiastic, and innovative.
- Clear and open communication skills.
- Trustworthy and reliable.
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