Summary
Customer Service Specialist responsible for order management, shipment coordination, claims and returns, and sales back office support for the NY Metro corporate office. Role requires strong communication, analytical problem solving, and deep knowledge of the retail market to support customers and internal teams. Works cross functionally with Sales, Production, Logistics, Finance and Data Entry to ensure accurate order processing and timely resolution of issues.
Responsibilities
- Manage order entry, amendments, confirmations and cancellations during and after sales campaigns.
- Coordinate with Production and Logistics on allocations, availability, shipping status and shipping documents.
- Handle EDI management, PO tracking, UPC and NRF provision and ASN follow up for customer deliveries.
- Evaluate claims and returns with Production and Quality Control and input return authorizations.
- Request credit or debit notes from Finance and manage spare parts requests with Production.
- Prepare and provide stock lists, recommended retail price lists and master data files to customers.
- Support Sales with weekly shipping reports, samples handling, stock monitoring and customer briefings.
- Manage customer accounts information, style masters and rejections in applicable systems including Skypad.
- Collaborate with Data Entry to update customer details, sales terms, discounts and pricing.
Requirements
- Minimum 3 years of relevant experience in customer service or retail operations.
- Advanced Microsoft Excel skills.
- Strong organizational skills and attention to detail.
- Strong analytical skills with ability to provide business related analysis.
- Excellent verbal and written communication skills.
- Experience with JOOR or NuOrder preferred.
- Ability to work collaboratively across Sales, Production, Logistics and Finance teams.
- Experience managing EDI, PO tracking and shipment documentation.
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