Summary
Responsible for order entry, modifications, tracking and monitoring of orders and backorders while providing excellent customer service and maintaining accurate customer master data in SAP and related systems.
Responsibilities
- Process order entry, modifications, verification and release using SAP.
- Manage new client setup and customer master data change requests including order entry and data maintenance.
- Respond to internal and external customers via phone and email regarding order and product status.
- Monitor and track customer orders, backorders and shipping windows and follow up with accounts.
- Follow up on purchase order extensions, product availability and expedited shipping.
- Communicate with Distribution Center regarding shipment priorities and ensure deliveries meet shipping windows.
- Track and assign return authorizations and manage order and product availability reports.
- Investigate and dispute chargeback claims and resolve escalated customer issues.
- Perform other duties as assigned.
Requirements
- High school diploma or associate degree in business administration or certification preferred.
- Minimum of 2 years of relevant customer service experience.
- Excellent data entry skills with strong attention to detail and time management.
- Ability to prioritize and resolve issues quickly in a fast paced environment.
- Strong interpersonal and written and verbal communication skills with a positive attitude.
- Proficient knowledge of Microsoft Office; SAP experience required; Salesforce a plus.
- Bilingual in Spanish, Italian or French a plus.
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