SummaryAs a Department Manager at Orlando Premium Outlets, you will support the Store Manager in driving category performance and supervising the sales team to ensure exceptional customer experiences. You will be responsible for achieving sales goals and providing real-time coaching to enhance the overall Burberry Experience.
Responsibilities- Lead sales associates to improve selling skills and achieve sales goals and KPIs.
- Drive sales for an assigned category and partner with the Store Manager on sell-through and team training.
- Coach and provide feedback to ensure all customers receive the full Burberry Experience.
- Manage customer flow to deliver excellent service and ensure no client is left unattended.
- Foster partnership on the selling floor between sales associates, specialists, stock, and operations team.
- Provide in-the-moment coaching and follow-up on transactions and client interactions.
- Develop and retain talented employees through monthly development plans and performance reviews.
- Lead the integration of new joiners and deliver the Burberry Experience to customers when necessary.
- Resolve difficult customer issues and escalate to management when needed.
- Drive the digital experience in-store and use digital resources for communication.
- Ensure compliance with company policies and procedures.
- Assist with store opening and closing procedures.
Requirements- Advanced knowledge of POS systems.
- Ability to handle complex customer service issues.
- Fluent and professional communication skills.
- Experience with Apple mobile devices and digital tools.
- 1-2 years of supervisory or management experience in retail sales.
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